The store is 100% operated and distributed by the band. While we try to mail orders as soon as possible we generally tend to ship orders once a week or as often as we can, time permitting.
We generally advise:
Unfortunately we do not currently offer a tracked service for our shipping so once the item has been dispatched it's out of our hands. You'd need to check with your local postal service first to see if they have a missing items complaints procedure.
Do not hesitate to contact us regarding the shipping date of your order as we may be able to shed some light on the delay of the delivery. We also retain proof of postage for all items sent from our store if you need our assistance during your dispute.
We apologise for any inconvenience this may cause and whilst we work to the best of our ability to ensure all orders are packaged and shipped securely and promptly we cannot be held liable for postal service errors.
If you wish to have a product from your order signed please just drop it in the notes section at checkout and we'll do our best to accommodate your request.
Any queries regarding your order please don't hesitate to contact us at: InVisionsOfficial@hotmail.com